These Terms and conditions apply to all bookings made on this website. Please read them carefully before making a Booking.

1. DEFINITIONS

“Company”, “we”, “us”, “our”, “FinBound” means FinBound Travel Oy, a limited company registered in Helsinki, Finland under business ID 2945256-1.

“Customer” means the person who pays for the Booking.

“Passengers” means all passengers named and unnamed on the Booking.

“Lead passenger” means the first passenger named on the Booking.

“You” and “your” means any customer, including all passengers (or any of them as applicable) named on a Booking.

“The Transport Operator” means the professional transport service provider that will perform the transfer.

“Booking” means the booking for services made with us.

“Transfer service”, “Service” means any service provided by us for the transport of passengers by road and includes any other service provided by us relating to or incidental to that transport.

“Transfer confirmation”, “Booking Confirmation”, “Confirmation” means the written confirmation of the Booking we will send to you by email.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Terms” means these terms and conditions.

“Website”, “Websites” means www.finboundtravel.com or any other website owned or operated by us.

2. ABOUT US

FinBound Travel Oy is a transfer and tour provider based in Helsinki, Finland which provides transport, transport management and destination management services for individuals, groups and travel agencies. FinBound Travel Oy is a limited company registered under business ID 2945256-1 with offices at Louhikkotie 20B D 106, 00770 Helsinki.

For the purpose of providing our service, we may work with Transport Operators who deliver the Service, or act as an agency with capacity to offer the Services, holding the relevant licences and permits required for this activity.

In no case shall the Services sold on this website be considered as package travel therefore the Company shall in no way be considered a travel agency.

Please ensure you have read the Terms and Conditions before using the Website. By making a Booking, you confirm you have read these Terms and have the legal capacity to accept them on behalf of yourself and all the Passengers. If you do not understand any of the conditions, we recommend that you contact us before proceeding with the booking. If you do not wish to be bound by these Terms, we regrettably cannot accept your booking.

3. ONLINE BOOKING PROCEDURE

The person making the Booking has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.

Upon entering into a contract with us the Company will undertake the necessary formalities to organise the requested services.

The contract becomes legally binding only when you have received your transfer confirmation by email. In the event of the Company Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.

The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.

The Company or Transport Operator may request to see the Booking Confirmation before performing the Service. This is to confirm the identity of the Passengers prior to departure. Failure by the Lead Passenger to present the Confirmation may result in the Transfer Service not being provided.

Minors are prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with the Company so we can cancel the reserved Services. Minors are not allowed to travel with us without an adult passenger in their company. The person making the Booking must be at least 18 years of age.

4. PAYMENT

We accept payment by PayPal.

Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only.

5. CHANGES

The Transfer Confirmation includes your requested destination / pickup and your accommodation address. Any changes to these or any other details must be sent in writing by email to reservations@finboundtravel.com. You are liable for any increased service cost resulting from requested change. No refund is due for changes within less than 24 hours.

Once the contract becomes legally binding, the Customer is requested to notify our Customer Service Centre of any errors therein not less than 48 hours prior to the corresponding Transfer Service. Notification made within 24 hours of the corresponding Transfer Service affords us the right to terminate the Contract without penalty or charge.

6. CANCELLATIONS BY YOU

Any cancellation of Contract must be made in writing email addressed to reservations@finboundtravel.com.

If we receive your cancellation request more than 24 hours before the scheduled pickup time of the Transfer Service you wish to cancel, the amount paid for this transfer will be refunded in full. No monies will be refunded for cancellations received less than 24 hours from the scheduled time of the Transfer Service you wish to cancel.

7. CHANGES AND CANCELLATIONS BY US

If the Transport Operator needs to make a significant change to the conditions of the Service, or needs to cancel the Service, we will inform you as soon as possible.

We will use reasonable effort to honour your vehicle preference, however the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles depending on availability. If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund you the difference in the rates.

In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.

All prices are in Euro.

9. CHILD SEATS

The Company and all Transfer Operators will comply with the latest legislation governing use of child seats. During the booking process you are given the chance to reserve child or baby seats.

The lead passenger must check, under his/her solely responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it. The Company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.

If you wish to bring your own child or booster seat we must be advised of this information before you travel. This is to ensure that the vehicle provided by the Transport Operator can accommodate the seat.

We will endeavour to ensure that child seats are provided by our Transport Operators where they have been booked. There may be instances when such seats are unable to be provided. In such cases, you will be entitled to a full refund for seats booked and not supplied.

10. CHILD PRICING

All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.

11. WHEELCHAIRS AND BOOKINGS FOR DISABLED PASSENGERS

Transfer Services for disabled passengers must be requested by contacting our Customer Service Centre. We will try our best to meet your requirements, although we are not specialists in transfers for disabled passengers. Disabled passengers using our services must be able to board the vehicle independently or with the assistance of those in their party. We only take foldable wheelchairs. We regret that we cannot currently guarantee the type of vehicle that will be used for your transfer.

12. PRE-BOOKED EXTRA STOP

During the booking process you are given the opportunity to pre-book extra stops if you need to collect and drop off keys or if your group will be split between more than one accommodation address. The extra stop address must be located in the same destination as your principal accommodation address. Extra stop duration is limited to 5 minutes. Extra charges may apply for extra stops.

13. TRAVEL INSURANCE

We strongly recommend that you contract travel insurance which is adequate for your needs. Please read all the contract details and print the documentation so that you can take it with you when you travel. Comprehensive travel insurance will cover you for many eventualities that are beyond our control.

14. OUR LIABILITY

If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.

We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death, unless caused by our negligence.

This means that, subject to these Terms, we may accept responsibility if, for example, you suffer death or personal injury or your Transfer Service is not provided as promised or proves deficient as a result of the failure of ourselves, our employees, or Transfer Operators to use reasonable skill and care in making, performing or providing, as applicable, your contracted transport service. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

In addition, we will only be responsible for what our employees and Transfer Operators do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for Transfer Operators).

Nothing in these Terms and conditions excludes or limits: a. our liability to you for any death or personal injury resulting from our negligence b. any of your other statutory rights as a consumer that cannot be excluded or limited.

We are absolved of all liability whatsoever where the customer makes a contract for another service directly with the Transport Operator.

We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses. However, every endeavour will be made by us to rectify in the shortest possible period any errors to which our attention has been drawn. Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.

15. FORCE MAJEURE

We accept no liability and will not pay any compensation where the performance of our obligations or the Transport Operator’s obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.

16. CONTACT

All contact related to the amendment of booking information must be requested by email.

In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking. The act of sending this email is considered as proof of receipt by you. The same system applies to all other advisory emails which we may send to you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your Transfer Service.

In case your arrival transportation is delayed or diverted to a different airport, station or port, the Transport Operator will reschedule the Transfer Service and you will be picked up at the new arrival time subject to availability. In the case that there is no availability, you will be refunded in full. We apply IATA’s definition of flight delays for the purposes of these Terms.

If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled collection time specified on your Confirmation, the Transport Operator or our Customer Service team will try to contact you on the mobile telephone number you have provided.

If it is not possible to speak to you because you have not provided an operational mobile telephone number at the time of booking, you have no or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided, the Transport Operator is immediately relieved of their obligations and a refund will not be due.

17. TRANSPORTATION SERVICES

In addition to services provided by the Company, we may offer a range of services delivered by Transport Operators, such as private Transfer Services and shared or shuttle Transfer Services.

The route to or from the destination chosen cannot be guaranteed and the Google drawn route map displayed on our website is for informational purposes only. Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed.

In the event that you are unable to locate the driver of your private transfer or the representative of the shuttle Transport Operator, it is your responsibility to contact us on the 24/7 telephone numbers printed on your Transfer Confirmation. If you fail to call these numbers and make alternative travel arrangements, we may be unable to provide the service. If we are or the Transport Operator are unable to provide the service due to you Passengers failing to follow these procedures, the Company and the Transport Operator will be relieved of their obligations and a refund will not be due. If your private transfer driver or the representative of the shuttle Transport Operator cannot locate you, the driver or a member of our Customer Service team will call the mobile phone number provided in the booking. Please ensure that you travel with this mobile phone and that it is switched on while you are waiting for your luggage or clearing customs. If we cannot locate you or reach you on the number provided, we will be unable to provide the service and a refund will not be due. Calls are made using standard telephone lines, not instant messaging or VoiP software such as WhatsApp or Messenger. An electronic record of all calls received to the 24/7 numbers is kept by a third party telecoms provider, and shall be used as proof in the event of a dispute as to whether the numbers were called or not. Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorised by a member of our team. If authorised to take alternative transport, please ensure that you obtain a receipt and submit it to our Customer Service team for review. No payment will be due for travel expense claims submitted without valid receipts.

You are responsible for checking the agreed pickup time and for ensuring that you arrive at the airport, station or port with enough time to check in or make any other preparations for your journey.

The Transport Operator will pick you up and set you down as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the Transport Operator will, at your express request, use a longer route to reach the agreed destination, but in such instances you may be liable for any additional costs.

All contracted transfer services fall within the scope of the public liability cover of the Company’s insurance policy or that of their sub-contractor.

18. BAGGAGE ALLOWANCE / CAPACITY

Baggage capacity for private transfers is indicated for each vehicle option when making the Booking. All luggage must be declared at the time of booking. Smaller items that fit in the passenger footwell, such as a camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.

Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any items of excessive size, weight, fragility or perishability.

We may not be able to accommodate animals. All animals must be declared at the time of booking. No refund will be due if the Service cannot be provided due to undeclared animals.

Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.

19. YOUR RESPONSIBILITY

By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions. The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided.

The services to be supplied are in accordance with the details specified in the Transfer Confirmation sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Transfer Confirmation for accuracy. If the details of the Transfer Confirmation are incorrect you must contact our Customer Service Centre immediately to rectify these. Particular care should be taken when completing the reservation to ensure that all compulsory fields as indicated by an asterisk (*) have been filled in accurately. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.

You are solely responsible for carrying all documentation necessary for frontier crossing. We hereby refute all liability and refuse to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required. The Transfer Confirmation is not a valid documentation to obtain entry visas.

In the event of us having to pay a deposit or fine to the Authorities of other countries as a result of your failure to observe the laws, regulations, etc. or other travel requirements of those countries which you intend to enter, leave or pass through, you will be held solely responsible for reimbursing us, and we reserve the right to hold any of the monies already paid to us until you can provide proof of reimbursement of such fines, charges etc.

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any items that are missing when you leave.

We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.

20. RIGHT OF ADMITTANCE / USER CONDUCT

In entering into this contract you tacitly accord to us and the Transport Operator the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs and those whose behaviour may be considered dangerous to the driver of the vehicle, to other passengers or to themselves.

No alcoholic drinks may be carried in the vehicle for the purpose of on-board consumption. This prohibition extends to narcotics.

Smoking is forbidden inside vehicles or the immediate vicinity.

Eating inside the vehicle is not allowed.

21. COMPLAINTS

If the service you received from the Company or the Transport Operator does not meet your expectations, this must be immediately reported to our Customer Service Centre and, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on your Transfer Confirmation.

Written complaints should be received no later than 14 days after your transfer date (or return date if applicable) and sent by email to contact@finboundtravel.com.

In the event that you wish to report an issue about our online booking process or our services, please address your complaint contact@finboundtravel.com.

22. LANGUAGES

Our Websites may be available in multiple languages, and efforts will be made to include other languages in future. Our customer service and email assistance is available in English and Finnish at all times, but we will make best efforts to assist you in other languages when possible. In the event of any discrepancy the English version shall prevail.

23. INTELLECTUAL PROPERTY RIGHTS

Copyrights, trademarks and other intellectual property rights of the websites have been granted under licence to the Company and are protected by national and international regulations governing intellectual property.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent.

Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.

The content of this Website is protected by both industrial and intellectual property rights and is exclusively owned by finboundtravel.com. It is prohibited to use the Website and its content for any commercial purposes, except for in the cases where written consent has been given by FinBound Travel Oy.

24. GOVERNING LAW AND JURISDICTION

These General Conditions shall be governed by current Finnish law.

The contract agreed between the Company and you shall be governed in accordance with Finnish legislation.

Settlement of any disputes that may arise between you and us will be subject to Finnish jurisdiction in the courts of Helsinki.

The invalidity or unenforceability of any provisions of this Terms shall not affect the validity or enforceability of any other provision of this Terms, which shall remain in full force and effect.

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